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An experienced insurance claims specialist with a strong focus on managing motor and property claims. He has extensive expertise in navigating the full claims lifecycle, from initial lodgment to settlement negotiation. With several years in the industry, he skillfully assesses liability and identifies potential fraud, ensuring efficient and fair claims resolution while adhering to data privacy regulations like GDPR.
Currently dedicated to delivering exceptional service, he is recognized for his meticulous attention to detail and strong analytical skills. He excels in supporting vulnerable customers, fostering trust and effective communication in every interaction. With a commitment to continuous improvement, he stands out as a reliable partner in the insurance industry, helping clients navigate the complexities of claims with confidence.
End-to-end claims processing includes reviewing motor insurance claims, investigating accident circumstances for liability, negotiating settlements, maintaining accurate records, and ensuring compliance with legal regulations and company policies.
Managed implementation checklists and ensured timely application submissions while communicating with members. Handled CRM data entry, reviewed loan documents, and coordinated with lenders and solicitors for settlements. Assisted clients with signing and supported loan aftercare by requesting pricing reviews for better interest rates.
Served as the main contact for clients on policy queries and billings. Liaised with insurers for quick resolutions, organized emails, filed policy documents, requested renewals, reconciled payments, issued debit/credit notes, and supported Account Managers with admin tasks.
Level 2, ANR Business Center, Concepcion Grande, Naga City, Camarines Sur,
4400, Philippines
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